In our most recent post on indianastitlecompany.com, we talked about the way title insurers are rated and how we choose only the highest-rated insurers to partner with in providing the right products to our customers. Ratings can help to measure an insurer’s financial stability, but what else is important when selecting a title insurance provider? It’s important to ask, because there is certainly more to the story than just ratings.
Aside from financial stability, there are other characteristics of title companies that will affect you as you work through the real estate sales process, regardless of your role as buyer or seller, agent or lender. Just because title companies use underwriters with the same high rating doesn’t mean those title companies will provide their customers with the same level of service.
An example of this difference is given by Dave Bolton, a Senior Account Executive at one of Metropolitan Title’s Fort Wayne offices. “What sets us apart from our competition is our sense of urgency.”, says Dave. “When a client contacts me with a request, I understand that it needs to be addressed immediately. My personal goal is to have a request or answer back to the customer within minutes, even if it means pulling over to the side of the road or stopping whatever I am working on. I want them to know from the start that they have my attention.”
A title company should have a highly-responsive orientation when it comes to service. They should be knowledgeable about their industry and their community. And last but not least, they should be easy to work with. Unfortunately, there is not a universal ratings system that measures these qualities. You have to do the work yourself to see who the friendliest, most responsive, and most helpful company is.
Our advice is simple. Check the companies out before you select one. Start by checking out the financial ratings, but be sure to give the title companies a call or stop by one of their offices with a few questions. See for yourself who you will be working with. At Metropolitan Title our door is always open. We are happy to provide the names and ratings of the insurers we work with. Stop by for a cup of coffee and a chat. We think you’ll see why we are Indiana’s Title Company.